Refund Policy

Last updated: September 25, 2026

• Failed videos: if a video fails to generate, its credit is returned automatically, with no request needed.
• New subscriptions: if you have used no more than 1 credit, you can request a full refund within 7 days of your first payment.
• Renewals: contact us within 48 hours of an accidental renewal where no credits from the new period were used, and we will refund it.
• Yearly plans: refundable within 14 days of purchase, minus the monthly price for every month in which credits were used.
• Top-up packs: refundable within 7 days if unused.
• Refunds are not available for accounts suspended for breaching our Terms (including duplicate accounts).

To request a refund, open a support ticket from your dashboard or email [email protected] with your account email. Refunds go back to the original payment method within 5 to 10 business days.

Nothing in this policy limits rights you have under consumer protection law.